Irresponsibility

10 days. That’s how long the project was supposed to take. Instead it took 29. The owner reminded the project manager of the timeline with every frustrated text. It was a simple home project. Move out the furniture, refinish the floors, repaint all damaged baseboards and stairs, move the furniture back. 1 day to move furniture, 5 to refinish, 3 to paint, 1 to move the furniture. 10 days.

Everyone was given their assignment a month in advance. Materials were delivered early and the owner had made themselves comfortable in the basement. Day 1, the furniture was moved in a few hours. Day 2, the floor guys showed up. Day 6, the floors were done and ready to be inspected. Then, things went south.

The floors were terrible. Working with refinishing services makes it easy for experts and newbies to spot imperfections. All you have to do is look at it. Does it look good or not? And the floors did not look good. Closer inspection made it obvious to the project manager and the homeowner that the f…